Privacy Policy
At Lakshaa, your privacy matters to us. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our website.
Information We Collect
We may collect:
- Name
- Email address
- Mobile number
- Billing and shipping address
- Order and transaction details
- Payment status details processed through secure payment partners
- Device, browser, IP address, cookie, and website usage information
- Customer support and communication records
How We Use Your Information
We use your information to:
- Process and deliver orders
- Provide customer support
- Send order updates and service-related notifications
- Manage returns, refunds, and customer enquiries
- Improve website experience and product offerings
- Prevent fraud, misuse, and unauthorised transactions
- Comply with legal, tax, accounting, and regulatory obligations
- Send promotional communications where permitted or where you have opted in
Marketing Communication
You may opt out of marketing emails or promotional messages at any time by using the unsubscribe option where available or by contacting us at support@lakshaa.com.
Transactional messages related to your order, payment, refund, account, support request, or legal notices may still be sent where necessary.
Cookies
Lakshaa uses cookies and similar technologies to improve website functionality, remember preferences, analyse performance, support checkout, and enhance user experience.
You may control cookies through your browser settings, but disabling some cookies may affect website functionality.
Data Security
We use reasonable technical and organisational safeguards to protect your personal data against unauthorised access, misuse, loss, alteration, or disclosure. However, no online transmission or storage system can be guaranteed to be completely secure.
Third-Party Services
We may share limited personal information with trusted service providers, including:
- Payment gateways
- Shipping and logistics partners
- Website hosting providers
- Analytics tools
- Customer support tools
- Marketing and communication platforms where applicable
These providers are authorised to use your information only as necessary to provide their services to Lakshaa.
International Processing
As Lakshaa sells internationally, customer information may be processed by service providers located in different countries. We take reasonable steps to ensure appropriate safeguards are in place where required by applicable law.
Your Rights
Subject to applicable law, you may request access, correction, update, or deletion of your personal information by contacting us.
Policy Updates
Lakshaa may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated effective date.
Contact
For privacy-related concerns, contact support@lakshaa.com.